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At Vylarsedit, we prioritize transparency and clarity for our shoppers in Singapore. We understand that receiving the correct item in its intended state is vital to your satisfaction. This document outlines the specific conditions under which returns, replacements, and refunds are processed for our fashion items.
Our procedures are designed to align with local consumer expectations and digital advertising standards.
This policy applies exclusively to orders delivered within Singapore. As a brand dedicated to the local market, we manage all logistics and inquiries from our centralized Singapore operations.
By completing a purchase on our platform, you agree to the timelines and conditions specified below regarding the return of products.
Vylarsedit offers a 30-day window for addressing issues with your order. This period commences on the specific day your package is delivered to your doorstep.
If you identify a problem with your purchase, such as receiving a damaged item or an incorrect product that does not match your order details, you must notify us within this 30-day timeframe to qualify for a resolution.
We accept returns only under the following two circumstances:
1. Damaged Items: If the product arrives with physical defects or signs of damage that occurred prior to delivery.
2. Incorrect Products: If the item delivered is fundamentally different from the one you selected on our website.
3. Wrong Fit: In case you received a dress that is not the right fit, you can have it exchanged.
We encourage all individuals to review their selections, sizes, and preferences thoroughly before finalizing an order. Once a purchase is confirmed and dispatched, the transaction is considered final unless the item is defective or incorrect.
If you receive a product that meets the criteria for a return, please contact our team immediately at fashion@vylarsedit.com. Provide your order number and clear details regarding the issue. Once our team reviews your request, we will coordinate a pickup from your address.
There are no additional costs for this service; the pickup logistics are entirely on us. We do not apply any restocking fees for items returned due to damage or shipping errors.
Once the returned item reaches our facility, our team requires 24 hours to conduct a thorough inspection of the product’s condition. This step is necessary to confirm the nature of the damage or the error in fulfillment. Following the inspection, we will proceed with one of two solutions:
Because Vylarsedit operates strictly on a Cash on Delivery (COD) basis , we do not possess your banking or credit card information at the time of the initial transaction. If a refund is approved, our team will contact you via email to request your bank account details.
Upon receiving these details, we will initiate a bank transfer for the full amount. Please note that once the refund is processed on our end, it typically takes up to 7 business days for the amount to reflect in your account. This duration depends on the internal processing times of your specific banking provider.
Contact and Support
Our support team is available to guide you through any stage of this process. We stay live from 9:00 AM to 6:00 PM SGT, Monday to Friday . We are happy to help ensure your experience with Vylarsedit remains professional and fair.
Company: Vylarsedit
Email: fashion@vylarsedit.com
Working Hours: Monday to Friday, 9AM to 6 PM (SGT)